Expressing your wants feelings and opinions clearly and effectively is half of communication, and the other half is listening and understanding what others communicate to … “Effective listening can help you to clear calls faster”
Common Mistakes Made By Clients While Outsourcing Call Center Requirements
Outsourcing has become a common term for businesses as every major business and organization gets some or the other part of their work done by … “Common Mistakes Made By Clients While Outsourcing Call Center Requirements”
How Pronunciation is Important in Customer Satisfaction?
The words spoken by an agent are very important for the sake of a brand. The tone is similarly important. What about the pronunciation … “How Pronunciation is Important in Customer Satisfaction?”
How Emotional Connections with Customers Pay Rich Dividends?
First call resolution is the most important metrics in evaluating the performance of agents within outsourced call centers in India. Marking this as the priority … “How Emotional Connections with Customers Pay Rich Dividends?”
Trends that have Modified Customer Support Operations in Call Centers
In the cutthroat competition related to call center outsourcing, only those players will survive which adapt themselves as per changing trends. The remaining will soon … “Trends that have Modified Customer Support Operations in Call Centers”
Lead Generation Techniques for Call Centers you Must Follow!
Lead generation is an integrated part of marketing which has potential to increase call center business by several folds. If not planned properly, lead generation … “Lead Generation Techniques for Call Centers you Must Follow!”
Is Outsourcing The Best Decision For Company?
The question is not as simple as it sounds. In fact, a lot of analysis related to requirements of the business and budget is needed … “Is Outsourcing The Best Decision For Company?”
Factors to Analyze While Choosing Call Center Outsourcing Vendor
Choosing the right contact center vendor is a giant leap to reach towards the goal for every company. Therefore, companies must analyze multiple parameters of … “Factors to Analyze While Choosing Call Center Outsourcing Vendor”
Techniques Which Can Help Reduce Agent Attrition in Contact Centers
Agents are the soul of every call center firm without whom the companies will cease to exist. High turnover rate of agents in outsourcing firm … “Techniques Which Can Help Reduce Agent Attrition in Contact Centers”
Why Should you Actively Attend Contact Centre Events?
Just like any other industry, call center also witnesses multiple events from different regions of the globe. Events that are generally associated with this sector … “Why Should you Actively Attend Contact Centre Events?”